Information collected

The Company collects personal data to provide services, respond to user requests, and comply with legal requirements. The information collected includes the following:

• Contact details, such as name and email address, provided through forms or account creation.
• Usage data including IP address, browser type, and access times collected automatically for analytics and security purposes.
• Preference and settings data, such as language or display preferences, stored to enhance site usability.
• Any information submitted through support or inquiry forms, including messages or documents provided by the user.

How we use your data

Personal information is used solely for purposes outlined in this policy, including providing services, fulfilling legal obligations, and improving the user experience.

• To provide, maintain, and improve website functionality and services.
• To communicate with users regarding requests, updates, or relevant information.
• To comply with legal and regulatory obligations, including record-keeping and reporting.
• To protect the security and integrity of the website and user information.

Legal basis for processing

Processing of personal data occurs only when a valid legal basis is established, as required under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The legal basis for collecting and using personal data may include user consent, performance of a contract, compliance with legal obligations, or legitimate interests pursued by the Company.

Information sharing

Personal data is only shared with third parties as necessary for service provision, legal compliance, or with your explicit consent.

• Service providers may receive access to personal data strictly for the purpose of delivering requested services and maintaining site functionality.
• Personal information may be disclosed to comply with applicable laws, regulations, or lawful requests from authorities.
• Aggregated, anonymised data may be shared for research, analytics, or reporting, without identifying individual users.

Data security

Personal information is protected using physical, electronic, and administrative safeguards. Access is restricted to authorised personnel only. Data is regularly reviewed and updated to align with industry security standards.

Your rights

Users have specific rights regarding their personal information under Australian law. Requests to exercise these rights will be handled promptly.

• You may request access to your personal information held by the Company at any time.
• You have the right to request correction of inaccurate or incomplete personal data.
• You may request erasure of your personal information, subject to legal and contractual limitations.
• You have the right to object to or restrict certain types of processing, or to withdraw consent where processing is based on consent.

Cookies and tracking

Cookies are used to enhance your browsing experience and provide core site functionality. Details about cookie use, management, and your consent options can be found in the dedicated cookie policy.

See cookie policy See cookie policy

Contact information

For any privacy-related questions or requests, please contact the team using the form provided. The Company responds to inquiries within one business day.

Policy changes

This policy may be updated periodically to reflect changes in legal requirements, data practices, or site functionality. Updates are effective from the date indicated at the top of the policy.